Refund and Return Policy

Effective Date: 07 October 2026

ZELORA ENTERPRISE wants our customers to have a smooth and satisfactory shopping experience. This policy explains the conditions for returns and refunds for purchases made through qyotogorade.online.

1. Return Period

Customers may request a return within 7 days from the date of delivery.

The customer should contact us within the applicable return period with the order details.

2. Eligible Returns

A return may be accepted in the following situations:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received is materially different from the product ordered.
  • Other return situations approved by ZELORA ENTERPRISE.

The product should generally be unused, unworn, unwashed and returned in its original condition with original tags, packaging and accessories, where applicable.

3. Non-Returnable Situations

A return or refund request may not be accepted if:

  • The return request is made after the 7-day return period.
  • The product has been used, washed, worn or altered.
  • The product has been damaged after delivery due to improper use or handling.
  • Original tags or packaging have been removed, where applicable.
  • The product is returned in an altered or damaged condition.
  • The return request does not meet the applicable return conditions.

4. How to Request a Return

Customers should contact us with the following information:

  • Order number
  • Customer name
  • Registered mobile number or email address
  • Reason for return
  • Photographs or videos of the product, where applicable

Our team may review the request before approving the return.

5. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us promptly with your order details and supporting photographs or videos.

After verification, an appropriate resolution may be provided, which may include replacement, return or refund, depending on the circumstances and product availability.

6. Return Shipping

Where a return is approved because the wrong product was delivered or the product was received damaged or defective, ZELORA ENTERPRISE may provide an appropriate return solution.

For other approved return requests, return shipping conditions may depend on the circumstances of the return.

7. Refund Process

Once a return is received and inspected and the refund is approved, the applicable refund will generally be processed through the original payment method or relevant payment gateway/payment service provider.

The time required for the refund to appear in the customer’s bank account, card, UPI account or other payment method may vary depending on the customer’s bank or payment service provider.

8. Failed Payment / Amount Debited but Order Not Confirmed

If a customer’s account has been debited but the order has not been successfully confirmed due to a payment or technical issue, the transaction will be checked and reconciled.

Where a refund is applicable, it will be processed through the relevant payment or payment gateway mechanism.

9. Cancellation and Refund

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded through the applicable payment method.

For more information, please refer to our Cancellation Policy.

10. No Cash Refunds

Refunds for online transactions will generally be processed through the applicable payment method or payment gateway rather than through cash, subject to applicable law.

11. Contact Us

For return or refund-related queries:

ZELORA ENTERPRISE

Phone: 9909314823

Email: qyotogorade@gmail.com

Address:
Shop No. 3067, Third Floor,
International Fashion Market,
Punagam Road, Punagam,
Surat, Gujarat – 395010, India.

GSTIN: 24CBDPG8041B1Z9