Cancellation Policy

Effective Date: 07 October 2026

This Cancellation Policy applies to orders placed through qyotogorade.online, operated by ZELORA ENTERPRISE.

1. Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been dispatched.

Customers should contact us as soon as possible after placing the order.

2. How to Request Cancellation

For cancellation requests, please contact:

Phone: 9909314823

Email: qyotogorade@gmail.com

Please provide your order number and registered contact details when requesting cancellation.

Cancellation requests are subject to the processing and dispatch status of the order.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may follow the applicable Return & Refund Policy after delivery.

4. Cancellation by ZELORA ENTERPRISE

ZELORA ENTERPRISE reserves the right to cancel an order in circumstances including:

Product unavailability
Incorrect product or pricing information
Incorrect or incomplete customer information
Suspected fraudulent or unauthorized activity
Delivery limitations
Other circumstances beyond our reasonable control

If an order is cancelled by ZELORA ENTERPRISE after payment has been received, the applicable amount will be refunded through the relevant payment method or payment gateway.

5. Failed or Duplicate Payment

If payment has been deducted but the order has not been successfully confirmed, or if a duplicate payment has been made, customers should contact us with the transaction or reference details.

The applicable reversal or refund will be handled through the relevant payment gateway or banking process.

6. Contact Us

For cancellation-related queries:

ZELORA ENTERPRISE